Engraviya

Return & Refund Policy

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1. Eligibility for Returns:

  • Only defective, damaged, or incorrect items are eligible for return.

  • Custom-printed products are not eligible for return unless there is a manufacturing defect.

2. Requesting a Return:

  • Contact us within 48 hours of receiving your order.

  • Provide your order ID, reason for return, and photos of the issue.

  • All replacement products will be delivered in 5-10 business day post approval.

3. Refunds & Replacements:

  • Once your return is approved, we will offer:

    • A full refund to your original payment method, OR

    • A replacement at no extra cost.

  • Refunds are  Credited within 7–10  days.

4. Non-Returnable Items:

  • Personalized products (unless damaged).

  • Items used or not in original condition.

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